Welcome to West Spiral! We are committed to ensuring a smooth and enjoyable shopping experience for you, from the moment you place your order to the delivery of your high-quality perfumes. Please read our detailed shipping policy below to understand how we handle shipping, returns, and refunds.
- Shipping Information
Processing Time:
Orders are processed within 1-2 business days. During peak periods or promotional events, processing times may be slightly longer. We will notify you if there are any delays in processing your order.
Shipping Methods and Costs:
We offer various shipping options to meet your needs. Shipping costs are calculated based on the delivery address and the weight of the items. The available shipping methods and their associated costs will be displayed at checkout.
Delivery Time:
Delivery times vary depending on your location and the shipping method selected. Typically, standard shipping within Pakistan takes 3-7 business days. For international orders, delivery times may vary based on the destination and customs processing times.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the courier’s website.
- Shipping Address
Accuracy:
Please ensure that your shipping address is accurate and complete. West Spiral is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
Address Changes:
If you need to make changes to your shipping address after placing an order, please contact us immediately at mail@alamza.com or call +92 3170672688. We will do our best to accommodate address changes if the order has not already been processed or shipped.
- Shipping Issues
Lost or Damaged Packages:
If your package is lost or arrives damaged, please contact us immediately at mail@alamza.com or call +92 3170672688. We will assist you in filing a claim with the shipping carrier and resolving the issue. For damaged packages, please provide photos of the damage to facilitate the claims process.
Delivery Delays:
While we strive to ensure timely delivery, external factors such as weather conditions, shipping carrier delays, or customs processing may affect delivery times. West Spiral is not responsible for delays caused by these factors.
- Return and Refund Policy
14-Day Money-Back Guarantee:
At West Spiral, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items within 14 days of receipt for a refund or exchange. Please review the details of our return and refund policy below.
Eligibility for Returns:
To be eligible for a return, the item must be in its original, unused condition and packaging. We cannot accept returns for products that have been used, damaged, or are not in their original packaging.
Initiating a Return:
To start a return, please contact our customer service team at mail@alamza.com or call +92 3170672688. Provide your order number and reason for the return. We will provide you with instructions on how to return the item.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain number of days, depending on your payment provider’s processing times.
Exchanges:
If you wish to exchange an item for a different size or scent, please follow the return process and place a new order for the desired product.
Exceptions:
Items that are not eligible for return include but are not limited to: items that have been used, products without their original packaging, or items that have been altered or personalized. Please contact us if you are unsure whether your item is eligible for return.
- Contact Us
If you have any questions or concerns about our shipping policy, return and refund policy, or any other matter, please do not hesitate to reach out to us. We are here to assist you and ensure that your shopping experience with West Spiral is exceptional.
Email: mail@alamza.com
Phone: +92 3170672688
Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
Thank you for choosing West Spiral. We appreciate your business and look forward to serving you with our luxurious and high-quality perfumes.