Welcome to West Spiral, your trusted source for premium and high-quality perfumes. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase or using our services.
- Acceptance of Terms
By using the West Spiral website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
- Changes to Terms
West Spiral reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes. We encourage you to review these terms periodically.
- Product Information
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the product descriptions or other content are accurate, complete, reliable, current, or error-free. If you have any questions about a product, please contact us before making a purchase.
- Orders and Payment
All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our discretion. Prices for our products are subject to change without notice. Payment must be made in full at the time of purchase.
- Shipping and Delivery
Shipping and delivery times may vary depending on your location. We strive to process and ship orders promptly, but we are not responsible for any delays caused by external factors such as shipping carrier delays. Shipping costs are calculated based on the delivery address and will be displayed at checkout.
- Returns and Refunds
At West Spiral, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receipt for a refund or exchange. Please review our detailed return and refund policy below:
Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that items that are damaged or have been used are not eligible for return or refund.
Return Process: To initiate a return, please contact our customer service team at mail@alamza.com or call +92 3170672688. Provide your order number and the reason for the return. Our team will provide you with instructions on how to return the item.
Return Shipping: You will be responsible for the cost of return shipping, unless the item was received damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a certain number of days, depending on your payment provider’s processing times.
Exchanges: If you wish to exchange an item for a different size or scent, please follow the return process and place a new order for the desired product.
- Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at mail@alamza.com or call +92 3170672688. We will arrange for a replacement or a full refund at no additional cost to you. Please provide photos of the damaged item and the packaging to assist us in processing your claim.
- Intellectual Property
All content on the West Spiral website, including but not limited to text, graphics, logos, and images, is the property of West Spiral or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from the website without our express written permission.
- Limitation of Liability
West Spiral is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability for any claim related to your purchase is limited to the amount you paid for the product.
- Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in Punjab, Pakistan.
- Contact Us
If you have any questions or concerns regarding these Terms and Conditions, our return policy, or any other matter, please contact us at:
Email: mail@alamza.com
Phone: +92 3170672688
Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
Thank you for shopping with West Spiral. We appreciate your business and look forward to serving you.