Frequently Asked Questions (FAQs)
Welcome to the West Spiral FAQ page! Here, we provide answers to some of the most common questions we receive about our high-quality perfumes, shipping, returns, and refunds. If you have any additional questions or need further assistance, please don’t hesitate to reach out to us.
1. What types of products do you offer?
At West Spiral, we specialize in high-quality perfumes and fragrances. Our collection features a range of luxurious and premium perfumes designed to suit various preferences and occasions. Whether you’re looking for a signature scent or a gift for someone special, we have a diverse selection to meet your needs.
2. How can I place an order?
Placing an order with us is simple:
- Browse our collection on West Spiral’s website.
- Select the products you wish to purchase and add them to your cart.
- Proceed to checkout, where you’ll be prompted to enter your shipping information and payment details.
- Review your order and complete the payment process. You will receive an order confirmation email with your order details.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards. Our payment processing is secure, and your information is protected.
4. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method chosen. Within Pakistan, standard shipping usually takes 3-7 business days. For international orders, delivery times may vary based on the destination.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment through the courier’s website.
6. What is your return and refund policy?
14-Day Money-Back Guarantee:
We offer a 14-day money-back guarantee on non-damaged products. If you’re not satisfied with your purchase, you can return eligible items within 14 days of receipt for a refund or exchange. The items must be in their original, unused condition and packaging.
Return Process:
- Contact us at mail@alamza.com or call +92 3170672688 to initiate a return.
- Provide your order number and the reason for the return.
- We will issue you a Return Authorization Number (RAN) and instructions for returning the item.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item).
- Use a trackable shipping method to ensure the return is received.
Refund Processing:
- Refunds will be processed once we receive and inspect the returned item.
- The refund will be credited to your original payment method. Processing times may vary based on your payment provider.
Exchanges:
- Exchanges are subject to availability. If you wish to exchange an item, please return it following the process above and place a new order for the desired product.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at mail@alamza.com or call +92 3170672688. Provide photos of the damage or incorrect item, and we will arrange for a replacement or full refund at no additional cost to you.
8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at mail@alamza.com or call +92 3170672688. We will make every effort to update your address if the order has not yet been processed or shipped.
9. How can I contact customer service?
You can reach our customer service team through the following methods:
- Email: mail@alamza.com
- Phone: +92 3170672688
- Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
We are here to assist you with any questions or concerns you may have.
10. Do you offer international shipping?
Yes, we offer international shipping. Delivery times and costs vary based on the destination. During checkout, you will be able to see the available shipping options and costs for your location.
11. How do I manage my cookie preferences?
Cookies are used to enhance your browsing experience on our Site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site and limit your access to certain features.
12. Is my personal information secure?
Yes, we take the security of your personal information very seriously. We use industry-standard security measures, including encryption and secure servers, to protect your data. For more details, please refer to our Privacy Policy.
13. What should I do if I have additional questions or concerns?
If you have any additional questions or need further assistance, please contact us at:
- Email: mail@alamza.com
- Phone: +92 3170672688
- Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
Thank you for choosing West Spiral. We are dedicated to providing you with exceptional service and high-quality products.