At West Spiral, we are dedicated to providing you with an exceptional shopping experience and ensuring your complete satisfaction with our premium perfumes. To support this commitment, we offer a comprehensive refund policy designed to address your concerns and facilitate a smooth process for returns, refunds, and exchanges. Please review the detailed information below to understand our policies and procedures.
- 14-Day Money-Back Guarantee
Eligibility:
We offer a 14-day money-back guarantee for returns and refunds on non-damaged products. To qualify for a return, the item must be in its original, unused condition and packaging. Items that have been opened, used, or are not in their original packaging are not eligible for return or refund.
Return Process:
To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at mail@alamza.com or by phone at +92 3170672688. Provide your order number, the reason for the return, and any other relevant details.
Instructions for Return:
After contacting us, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item. Please ensure that you follow these instructions carefully to avoid any delays in processing your return.
- Return Shipping
Responsibility:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping method or purchasing shipping insurance for your return, as we cannot guarantee receipt of the returned item without tracking information.
Packaging:
Please package the item securely in its original packaging to prevent damage during return shipping. Include a copy of your original invoice or order confirmation with the returned item.
- Refund Processing
Inspection:
Upon receipt of your returned item, we will inspect it to ensure that it meets the eligibility criteria. If the item is in its original, unused condition and packaging, we will process your refund.
Refund Method:
Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Notification:
We will notify you via email once your return has been received and processed. If your return is approved, we will confirm the refund and provide an estimated timeline for when you can expect the funds to be credited to your account.
- Exchanges
Process:
If you wish to exchange an item for a different size or scent, please follow the return process and place a new order for the desired product. We do not offer direct exchanges; instead, returns must be processed first, and a new order must be placed for the replacement item.
Stock Availability:
Exchanges are subject to the availability of the desired item. If the item you wish to exchange for is out of stock, you will need to select an alternative or receive a refund.
- Exceptions and Non-Eligible Items
Non-Returnable Items:
The following items are not eligible for return or refund: products that have been used, items without their original packaging, personalized or customized products, and sale or clearance items.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at mail@alamza.com or call +92 3170672688. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damaged item and packaging to assist us in processing your claim.
- Contact Us
If you have any questions or need assistance with our refund policy, please do not hesitate to contact our customer service team. We are here to help and ensure that your experience with West Spiral is positive and satisfying.
Email: mail@alamza.com
Phone: +92 3170672688
Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
Thank you for choosing West Spiral. We appreciate your business and look forward to continuing to serve you with our exceptional range of high-quality perfumes.