Welcome to West Spiral’s Customer Service page! At West Spiral, we are dedicated to ensuring your experience with our premium perfumes is exceptional from start to finish. Our goal is to provide you with comprehensive support and to address any inquiries or issues you may have promptly. Below, you’ll find detailed information on how to contact us, manage your orders, and understand our policies.
- Contact Us
How to Reach Us:
Email: For inquiries, support, or feedback, please email us at mail@alamza.com. We are available 24 hours a day, and our team will respond to your email as quickly as possible, typically within 24 hours.
Phone: For immediate assistance, you can call us at +92 3170672688. Our phone lines are open 24 hours a day to provide you with real-time support.
Mailing Address: If you need to send us physical correspondence or return items by mail, please use the following address:
West Spiral
Main Lahore Multan Bypass, Gulshan Ali
Sahiwal, Punjab, Pakistan
- Placing and Managing Orders
How to Place an Order:
Browse Our Collection: Explore our selection of luxurious perfumes on West Spiral’s website.
Select Your Products: Add the items you wish to purchase to your shopping cart.
Proceed to Checkout: Enter your shipping and payment details. You can review and modify your order before finalizing the purchase.
Complete Your Purchase: Confirm your order and payment. You will receive an email confirmation with details about your purchase and estimated delivery time.
Order Tracking:
Track Your Shipment: Once your order has been shipped, you will receive an email with a tracking number. Use this number to monitor the status of your delivery on the courier’s website. If you encounter any issues or have questions about your shipment, contact us for assistance.
Modifying or Canceling Orders:
Order Modifications: If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order is in the processing or shipping stage, changes may not be possible.
- Returns and Refunds
14-Day Money-Back Guarantee:
Eligibility: We offer a 14-day money-back guarantee on non-damaged products. To be eligible for a return, items must be in their original, unused condition and packaging. Products that have been used, opened, or are not in their original packaging cannot be returned.
Return Process:
Initiate a Return: Contact our customer service team at mail@alamza.com or call +92 3170672688 within 14 days of receiving your order.
Provide Details: Include your order number and the reason for the return. We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping method to ensure the return is received.
Refund Processing:
Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Exchanges:
Exchange Policy: We do not offer direct exchanges. To exchange an item, please return it following the above process and place a new order for the desired product.
- Customer Service FAQs
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at mail@alamza.com or call +92 3170672688. Provide photos of the issue, and we will arrange for a replacement or a full refund at no additional cost to you.
How can I check the status of my return or refund?
After initiating a return, you will receive a Return Authorization Number and instructions. Once we receive and process your return, you will be notified via email. For updates on your return status, you can also contact us directly.
Can I update my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We will make every effort to update your address if the order has not yet been processed or shipped. Once the order is in the processing or shipping stage, address changes may not be possible.
How can I manage my preferences for marketing communications?
To opt-out of receiving marketing communications, follow the unsubscribe link provided in our emails or contact us directly to update your preferences.
How can I find out more about your products?
For detailed information about our products, including ingredients and usage, please visit the product pages on our website. If you have specific questions, feel free to contact us, and our team will provide the information you need.
- Additional Support
If you have any further questions or require additional support, please do not hesitate to contact us. Our team is here to assist you and ensure that your experience with West Spiral is nothing short of excellent.
Contact Information:
Email: mail@alamza.com
Phone: +92 3170672688
Address: Main Lahore Multan Bypass, Gulshan Ali, Sahiwal, Punjab, Pakistan
Thank you for choosing West Spiral. We look forward to serving you and ensuring your satisfaction with our luxurious perfumes.